Sentient Value Streams
Sentient Value Streams is a concept developed by the researchers and organisational developers Jan Windahl and Dennis Johansson - to describe value streams that remain responsive to real-world conditions through listening intelligence.
Specifically in healthcare and care services, value is created under uncertainty, time pressure, and ethical responsibility. Traditional optimization and automation approaches often fail to account for these realities.
Sentient Value Streams focus on:
sensing weak signals in ongoing work
supporting human judgement rather than replacing it
increasing resilience across complex care flows
preserving accountability and professional responsibility
The concept is introduced in the whitepaper Sentienta värdeströmmar – Lyhörda flöden för vård och omsorg and further developed in the forthcoming book Flow Sentience.